Tips to help businesses clients navigate the effects of the coronavirus.

The coronavirus pandemic has upended the daily lives of people around the world, the economic impact of the virus has led to social isolation, unstable financial markets, product, and services shortages in some sections while others are no longer deemed essential.

In the early months of the pandemic, many companies and clients focused on later returning to the normal way of life. Majority are now contemplating a much different type of future in which remote working is normal, and ensuring proper engagement of customers digitally is a top priority. Businesses are also accelerating and leaning towards innovation to become more resilient, safer, and agile.

In this article, we explore tips on how business clients can thrive and even navigate the effects of the pandemic.

1. Taking advantage of artificial intelligence

Clients may make use of chatbots and mobile applications. Several companies have developed artificially intelligent chatbots that can provide information about products or services and answer various Frequently Asked Questions (FAQ). Other services are accessible via user-friendly platforms such as WhatsApp in a robotic fashion, a good example is Zuri by Safaricom. This serves as a substitute to physically enquiring with the service provider, which in turn minimizes physical contact.

2. Digital payment options and revised transaction limits